Delivery

Radius Office Furniture offers both Courier Delivery and Delivery & Installation. Please discuss which is suitable for prices and availability at checkout. 

Note - all delivery periods are working days unless expressed otherwise.

Courier Delivery

We use a reliable third-party courier service and at checkout, when you enter your address, your delivery cost will be calculated and displayed. For all orders which are processed off our website, they are assessed on a case-by-case basis depending on the goods being ordered, their location, and so on. When availing of this service, there are some of our products that will require assembly. This service is not available for ex-display/used or several items we stock.

Delivery and Installation

On checkout, when you enter your address, your delivery and installation cost will be calculated and displayed.

If Delivery and Installation is selected, the delivery time may increase depending on the workload of our installation teams. If you think this will have an impact on your requirements, it is advisable to contact our sales team.

• It is the buyer’s responsibility to check the dimensions of an item in our product listing and ensure it will fit in the intended space. If you are unsure, you are welcome to contact our sales team for advice.
• The space to which an order is delivered should be cleared, with adequate room for the furniture or equipment to be delivered and installed.
• If other people are on site, they are notified that an installation will be taking place and our installation team can work without being impeded and without delay.
• Parking for our vans should be arranged within a reasonable distance of the order’s final destination.
• Delivery and or installation includes the ground floor only. Any additional floors will incur surcharges which will vary depending on if a suitable goods lift is available.

Exceptions

Although this service applies to the high majority of our products, there are some items where our Delivery and Installation service is price on application (POA). For example, acoustics panels, meeting pods, etc. We require further details before we can quote for installing products such as these.

Working Conditions

Safe and appropriate working environment in accordance with current regulations must be provided by the customer. Sufficient lighting, power and adequate heating must be provided by the customer when we are providing our installation service.

It is also the responsibility of the customer to ensure any vulnerable items are protected prior to delivery and for the duration of the installation. This includes items such as carpets, walls, etc.

Warranty

We are committed to our customers’ peace of mind, which is why all our furniture and equipment come with a guarantee. The length of the warranty varies, depending on the product. Some of our products come with a lifetime guarantee. Other guarantees that are available, include 25 years, 10 years, 5 years, 3 years, and 2 years. Refer to the product description for further information. If the guarantee is not specified in the product description, it will come with a minimum 1-year guarantee.

We will assign all rights passed on by any of our suppliers to the buyer, as far as it is able to do so. We will have the option of repairing or replacing any parts which are agreed to be defective, as long as they have been returned within a minimum period of one year from the date of delivery, at the buyer’s expense. Products that have been subjected to misuse, alteration, modification, overuse, defective maintenance, or wear and tear are excluded from this guarantee.

Returns

We provide a 14-day ‘cooling off period’ starting from the day the goods are received.

Note the important information below about our returns policy:

• It is within 14 days of delivery receipt.
• The goods are in perfect condition and have not been assembled.
• The goods are in their original packaging and fit for resale.
• A pickup and restocking fee of 25% of the item's sell value will apply for furniture returns. This will cover the pickup of your furniture and internal administrative costs.
• The returns policy does not apply to bespoke/made-to-order items which cannot be canceled or amended once confirmed.

Pricing

Invoiced prices will be those currently charged by the seller when the order is despatched. We strive to ensure that all prices displayed on the website are correct. However, in the event that a pricing error is made and an order is placed, the buyer will be told and given the option of either canceling the order or continuing with the order at the corrected price. Prices are all subject to VAT.

Orders

Please note, the seller’s website and catalogue serve as an invitation, not a legally binding document. All contracts comprise the buyer's order and the seller’s subsequent acceptance of the order. All orders are subject to the seller’s sale conditions. No other conditions are applicable unless expressly made in writing by the seller.

Delivery Periods

All delivery times are quoted in good faith but are not binding. The seller aims to deliver quickly and efficiently, but at times, may be delayed. Any losses incurred by the buyer as a result of delayed delivery will not be the liability of the seller.

Note - all delivery periods are working days unless expressed otherwise.

Storage Charges

Products will be stored before delivery to the Customer for up to 10 working days (2 weeks) before incurring storage charges. Storage charges will be charged at standard industry rates.

Working Hours

Delivery or Delivery and Installation will be carried out during normal working hours (Monday to Friday with the exception of public holidays). If our logistics services are required outside of these days, additional out-of-hour rates will be charged.

Terms of Payment

The seller’s preferred form of payment is credit/debit card and electronic wire. Government organisations qualify for instant credit. Certain organisations can apply for a credit account. Credit accounts can be revoked at the discretion of the seller and without notice.

Retention of Ownership

Until payment has been completed and received, all products remain the property of the seller. The seller may recover products and can legally enter the buyer’s premises or wherever the products are located to do so until payment is completed and received in full.

Product Descriptions

All descriptions are provided as a guide, and efforts are made to ensure all are accurate and up-to-date. However, they are subject to change by the seller without notice. Please note, all supplied weights and dimensions are approximate, and stated maximum load capacities apply to evenly distributed loads only.

Communications

We enjoy keeping in touch with our customers so we may send you occasional updates about our current promotions and special offers. If you do not wish to receive any of our marketing emails, we provide a valid one-click opt-out option on every communication.

Consequential Loss

The seller is not liable for any consequential loss or damage costs, except with respect to death or personal injury caused as a direct result of the seller’s negligence.

Claims

The buyer must inform the seller of non-delivery within 7 working days of the expected delivery date. For shortages or damages, they must inform the seller within 2 working days of receipt of goods. Claims cannot be made if these conditions are not met